Tag Archives: Western Auto must change business practices

Western Auto Sales ordered to change collection practices; pay fines

Western Auto Sales LLC a Boise auto dealer has agreed to change its business practices after being confronted by the Attorney General’s Consumer Protection Division.

Consumer Protection Division received consumer complaints about the auto dealer from a mentally impaired consumer who alleged that Western Auto Sales misled him during the sale of a car, while another consumer claimed deception in Western Auto Sales’ transfer of a motor vehicle service contract. A third consumer complained that, during the repossession of his car, Western Auto Sales’ agent threatened to arrest him and harassed his wife at her workplace.

Western Auto Sales satisfactorily resolved the consumers’ complaints and, under the terms of the agreement with the AG’s office, are prohibited from engaging in harassing debt collection or repossession acts or practices. Among other mandates, the agreement also requires Western Auto Sales to:

  • review its Internet website advertising and make all required changes to make sure its advertising complies with state and federal law;
  • comply with the Idaho Motor Vehicle Service Contract Act in the sale of its motor vehicle service contracts; and
  • show all material terms and conditions on the receipt of a free motor vehicle service contract with the purchase of a car.

Western Auto is also required to reimburse the Attorney General Office for its attorney’s fees and investigative expenses, Western Auto Sales paid $950 to the office. If the auto dealer fails to comply with the agreement, it is subject to a $15,000 civil penalty.

– Kriss Bivens Cloyd, AG’s office

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