Tag Archives: consumer complaints

Western Auto Sales ordered to change collection practices; pay fines

Western Auto Sales LLC a Boise auto dealer has agreed to change its business practices after being confronted by the Attorney General’s Consumer Protection Division.

Consumer Protection Division received consumer complaints about the auto dealer from a mentally impaired consumer who alleged that Western Auto Sales misled him during the sale of a car, while another consumer claimed deception in Western Auto Sales’ transfer of a motor vehicle service contract. A third consumer complained that, during the repossession of his car, Western Auto Sales’ agent threatened to arrest him and harassed his wife at her workplace.

Western Auto Sales satisfactorily resolved the consumers’ complaints and, under the terms of the agreement with the AG’s office, are prohibited from engaging in harassing debt collection or repossession acts or practices. Among other mandates, the agreement also requires Western Auto Sales to:

  • review its Internet website advertising and make all required changes to make sure its advertising complies with state and federal law;
  • comply with the Idaho Motor Vehicle Service Contract Act in the sale of its motor vehicle service contracts; and
  • show all material terms and conditions on the receipt of a free motor vehicle service contract with the purchase of a car.

Western Auto is also required to reimburse the Attorney General Office for its attorney’s fees and investigative expenses, Western Auto Sales paid $950 to the office. If the auto dealer fails to comply with the agreement, it is subject to a $15,000 civil penalty.

– Kriss Bivens Cloyd, AG’s office

1 Comment

Filed under Investigation

BBB warns about Bitcoin Mining Computers

People are complaining Austin, Texas-based Cointerra, computer manufacturer that “mines” bit coins, is not giving promised refunds.

Consumers, who say they spent over $6,000 per unit for the devices, sought refunds when the company stated in February that the machines they ordered in 2013 would not work as advertised. Complaints are coming from U.S., the United Kingdom and Australia customers.

Better Business Bureau (BBB) serving Central, Coastal, Southwest Texas and the Permian Basin has more information about the company and specific consumer complaints. A few customers received refunds, but many have not, and some say the business is not responding to calls or emails.

Cointerra first came to BBB’s attention in March and April when 11 complaints against the company were closed. In the past month, however, 39 complaints were filed, which prompted a warning. The company has not explained the recent wave of complaints nor responded to BBB.

The Financial Industry Regulatory Authority has issued an Investor Alert about bitcoins and calls them “more than a bit risky” as an investment.

BBB offers the following advice for shopping online:

  • Do your research. Check out the company’s BBB Business Review before purchasing anything from a website.
  • Pay with a credit card. Charges made on a credit card can be disputed after a purchase, whereas debit, cash or wire transfer transaction cannot.
  • Review refund and shipping policies. If you can’t find the terms and conditions, ask the seller through an email or telephone call to provide them to you in writing.
  • Keep documentation of your order. After completing the online order process, a shopper should be provided with a confirmation receipt. BBB recommends printing a copy of the confirmation and any sign of the expected delivery timeframe for future reference.

Leave a comment

Filed under News You Can Trust