Tag Archives: AT&T

AT&T confirms hackers took Social Security and call records


People outside of AT&T Mobility accessed an unknown number of customer Social Security numbers and call records, AT&T has confirmed to PC World.

Between April 9 and April 21, hackers infiltrated at least 500 customer records. It was disclosed to California regulators because of the size of the information theft.

“We recently learned that three employees of one of our vendors accessed some AT&T customer accounts without proper authorization,” the company said in a statement. “We have taken steps to help prevent this from happening again, we are notifying affected customers, and we have reported this matter to law enforcement.”

No other information on the incident was provided by AT&T. Read more …

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ATT billing email brings a spoofing campaign to area


By Robb Hicken/ BBB’s chief storyteller

Dale Ewerson, of Life*Savings Insurance, says he is thankful for updated virus protection.

“I received an email bill from AT&T,” he said Wednesday afternoon. “However, my AT&T bill is paid monthly through my local phone company.”

A few months ago, scammers attempted to trick Verizon customers into opening fake bill notices. Get ready AT&T customers! Now it’s your turn.

How the Scam Works:att 150x150 AT&T Customers, Dont Fall For Fake Bill Emails

People nationwide (both AT&T subscribers and not) are receiving fake emails that are almost identical to the real alerts many AT&T customers get to remind them of their monthly payments.

This phishing scam is notable for its painstaking replication of AT&T emails and the large bill amounts (many are near or above $1,000). See this sample email for a perfect example.

Spot This Scam:

You can spot a fake email by the large bill amounts and by hovering over the links. When you place your mouse on a link, the destination URL will appear. Check whether it leads to AT&T’s website or, in a scam email, to a third party site.

Ewersen says, “Other irregularities include an invalid Due Date – it showed 28 – 22 – 2102. There was a word that was misspelled and all of the online links were denied by the anti-virus software on my computer.”

AT&T offers phishing support and a site where you can double check your AT&T bill, through their online bill support.

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Data packages may save your phone bill


Children and teens can easily go over their cell phone data limit playing games, surfing the Internet, downloading music. When it comes to monitoring your child’s cell phone and data use, there are easy steps parents can take to make sure that their monthly bills don’t come as an unpleasant surprise. Better Business Bureau asked the major cell phone carriers for tips on overseeing family data usage.

In 2011, BBB received 38,420 complaints against cellular telephone services and equipment, making it the number one complaint category in the BBB system. While many of those complaints were due to data billing issues, there are ways to prevent this and the cell phone carriers are willing to work with consumers to watch and, sometimes, lower their bills.

“By being proactive, and aware of the data activity in which your child engages, you can save hundreds, if not thousands of dollars, on your next cell phone bill,” said Rod Davis, senior vice president of enterprise programs for the Council of Better Business Bureaus. “The cell phone industry has put together different data plans and restrictions that parents may want to consider if their child has a persistent problem of going over their data limit.”

BBB put together the major cell phone carriers’ data plans and packages:

For AT&T users, parents should consider Smart Limits of Wireless, an online parental controls tool. Smart Limits for Wireless lets parents set limits on how and when their child can use their phone, including setting a dollar limit for downloadable purchases. As the child approaches the download limits, he or she will receive an advance warning notification. And once a limit is reached, another notice is sent that the service will be stopped until the next billing cycle begins.

For MetroPCS users, parents can use the free “Purchase Blocker” that prevents mobile purchases. MetroPCS also has a special account called MetroConnect. This account allows parents to control purchases by only funding the account with the child’s monthly allowance. Once depleted, no more purchases can be made on that phone.

For Sprint users, parents can take advantage of Sprint Mobile Controls. Sprint Mobile Controls allow parents to clearly understand their child’s talk, text and app use habits. Parents can lock their child’s phone on-demand or schedule locks –during dinner, school or late at night.

For U.S. Cellular users, parents can use the My Account tool to oversee their child’s data usage. The My Account tool allows parents to receive text message alerts when their data usage is close to the limit, as well as block data to a specific handset.

For Verizon users, parents can set up and manage Usage Controls through their My Verizon account. Through the My Verizon Usage Controls, customers can keep a tight rein on their accounts’ usage. Families or the individual can control wireless budgets with monthly usage allowances on each controlled line for voice minutes, messaging, data and content purchases such as ringtones, games and downloads. They’ll receive free text message alerts when limits are nearing and when they are reached. Once the allowance is reached, there is also an option to restrict usage.

 

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