About us

Better Business Bureau serving the Snake River Region — from Vale, Ore., to Jackson Hole, Wyo. – assures consumers they will receive honesty in advertising, truthful business practices, transparency in presentation, integrity in keeping promises, responsiveness and a pledge to safeguard consumer privacy.

Our Vision:
An ethical marketplace where buyers and sellers can trust each other.

Our Mission:
BBB’s mission is to be the leader in advancing marketplace trust. BBB accomplishes this mission by:

  • Creating a community of trustworthy businesses
  • Setting standards for marketplace trust
  • Encouraging and supporting best practices
  • Celebrating marketplace role models, and;
  • Denouncing substandard marketplace behavior
  • BBB sees trust as a function of two primary factors – integrity and performance. Integrity includes respect, ethics and intent. Performance speaks to a business’s track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner.

BBB ensures that high standards for trust are set and maintained. We exist so consumers and businesses alike have an unbiased source to guide them on matters of trust. We provide educational information and expert advice that is free of charge and easily accessible.

BBB Accreditation is an honor – and not every business is eligible. Businesses that meet our high standards are invited to join BBB. Businesses deemed to meet Accreditation Standards are presented to the BBB’s Board (or designees) for review and acceptance as a BBB Accredited Business. To read more about our Accreditation Standards, click here.

All BBB accredited businesses have agreed to live up to our Standards for Trust, a comprehensive set of best practices for how businesses should treat the public in a fair and honest manner. To review our Standards for Trust, click here.

BBB does not compare businesses against each other but rather evaluates businesses against our standards – and our standards clearly speak to the character and competence of an organization.

BBB is the resource to turn to for objective, unbiased information on businesses. Our network of BBBs allows us to monitor and take action on thousands of business issues affecting consumers at any given time.

BBB is your key adviser, most reliable evaluator and most objective expert on the topic of trust in the marketplace.

Our Values
To accomplish our mission, we commit to the following values to guide all of our decisions and behavior, with each other and with all those we serve:

Strive to do our very best. Be accountable to the general public, our members, and to each other for everything we do. Commit to providing the highest quality service with excellence and consistency everywhere we operate.

Be honest and ethical in all of our business activities. Treat everyone with integrity, keeping our promises and learning from our mistakes. Have the courage to hold fast to our professional convictions.

Communicate, cooperate and collaborate freely across organizational and territorial boundaries, and work as one team to fulfill our mission.

Trust in our colleagues throughout the BBB system and in ourselves. Say what we mean and mean what we say. Communicate with honesty and candor.

Treat everyone with respect and dignity, valuing individual and cultural differences. People are our fundamental asset. We will empower them to develop and use their talents and capabilities to the fullest.



12 responses to “About us

  1. Marylou Schmidt

    Would like to know rating of Jackson Hole Tours @ jacksonholetours.net

  2. While I can manage the content, individuals must unfollow. If you wish not to receive emails from this blog any longer, simple go to the top of the blog and “Unfollow”… if you will click this button on the home page, it will remove you from the subscription, and will change the box to read “follow.”

  3. american sweepstakes said i won a second place prize of 450,000 but i had to pay 3,000 to lodys of london for insurance on the package. is this a scam? Terry Harper

    • You should never pay for any prize awarded. That is the first ‘red flag’ that it may not be real. BBB cautions people not to allow enticing dollar signs to obstruct common sense. If you are being directed to wire money, send a check, provide access to your bank account or credit card numbers or forward personal financial information in order to claim your winnings, contact your BBB. This is an attempt to steal your money or identity, by a person masquerading as a lottery official. If you have won a legitimate, legal lottery, you do not have to pay taxes, custom fees, shipping or handling or any other fee before receiving your winnings. In addition, it is illegal to participate in a foreign lottery through U.S. mail.

  4. cindy

    hi,my name is cindy and their are to guys with the name of michel ortez and the other one name john hafman saying that i own a prize of 4000,00.but first they say that i have to send a western union. to a person in alonso jose monge calvo in san jose,costa rica in the amount of 1,150 dollors. is this true?

  5. bonnie

    i got an email from a friend for work at home digital and gave my credit card number then found out my friend didn’t send it to me ,now i would like to know how to get a refund since i have eight days to do so. thankyou

    • First, check your own records. If you are sure you did not make the charge, call the merchant to request a credit, no matter how small the charge. Some identity thieves ‘experiment’ with a small, unauthorized charge to see if you’ll notice before they take the next step.
      If the merchant does not respond to you or reverse the charge, call the Customer Service number at your issuing bank, and find out what their process is to dispute a charge with a merchant.

  6. GASE

    HI! i found a message in my phone stating that i have won 2 000 000.00 pounds and i should send my details to claim is this fraud or something…

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