Western Auto Sales ordered to change collection practices; pay fines

Western Auto Sales LLC a Boise auto dealer has agreed to change its business practices after being confronted by the Attorney General’s Consumer Protection Division.

Consumer Protection Division received consumer complaints about the auto dealer from a mentally impaired consumer who alleged that Western Auto Sales misled him during the sale of a car, while another consumer claimed deception in Western Auto Sales’ transfer of a motor vehicle service contract. A third consumer complained that, during the repossession of his car, Western Auto Sales’ agent threatened to arrest him and harassed his wife at her workplace.

Western Auto Sales satisfactorily resolved the consumers’ complaints and, under the terms of the agreement with the AG’s office, are prohibited from engaging in harassing debt collection or repossession acts or practices. Among other mandates, the agreement also requires Western Auto Sales to:

  • review its Internet website advertising and make all required changes to make sure its advertising complies with state and federal law;
  • comply with the Idaho Motor Vehicle Service Contract Act in the sale of its motor vehicle service contracts; and
  • show all material terms and conditions on the receipt of a free motor vehicle service contract with the purchase of a car.

Western Auto is also required to reimburse the Attorney General Office for its attorney’s fees and investigative expenses, Western Auto Sales paid $950 to the office. If the auto dealer fails to comply with the agreement, it is subject to a $15,000 civil penalty.

– Kriss Bivens Cloyd, AG’s office

1 Comment

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One response to “Western Auto Sales ordered to change collection practices; pay fines

  1. Mark Burrows

    As I always say it’s great to hear about a shady business getting put out to dry. We can only hope that they will continue to complete it’s further obligations and not fall back into it’s own trappings that put them there in the first place.
    Still, the damage has been done, and the trust in the public has been lost and that would be an uphill battle to overcome. The first thing they would need to do is replace their management staff. If they don’t have one because it is an owner operated business, then the owner would be wise to hire and independent manager and a Human Resource officer. This would be a buffer and a strict grip on rules to all sales and additional staff that bad business practice will no longer be tolerated. The owner can deduct the salary of the manager and officer against the business against taxes. They of course will be responsible for their own taxes, and in all likeliness all the sales staff are usually on cut throat commission, they also are responsible for their own taxes.
    Such a place will have to have a New Grand Opening Under New Management Sale and adhere to good behavior throughout.

    Mark Burrows

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