Report suspicious emails from Wells Fargo; phishing expeditions underway

By Robb Hicken/ BBB’s chief storyteller

Wells Fargo sent me an email today. It said, “do not respond” but being so curious I had to investigate.Wells Fargo email

The email stated it was an “automated response” because I had responded to one of  Wells Fargo’s sending email addresses. I’ve dealt with Wells Fargo during the past month on a project for BBB, but the return address: ofsrep.rumbbgw@…… .com just didn’t look correct.

When the address was looked up on the internet, Wells Fargo’s official website warns: PHISHING SCAM. Phish or fraudulent emails may contain links to phony websites and want you to share personal or financial information. These emails have clever language, a sense of urgency, and push for you to update your information for security purposes.

So, I wrote to him/her. No response? Called 704-547-0145, plenty of action. Name please, bank account number, …. and the list went on. DO NOT RESPOND OR CONTACT THESE PEOPLE.

Here’s some tips to avoid phishing scam.

  • Be on your toes. Only open emails, attachments, and links from people you know. Use anti-virus software regularly and enhance email filters to block threats. Watch out for unsolicited emails that contain misspellings or grammatical errors.
  • Don’t believe what you see. It’s easy to steal the colors, logos and header of an established organization. Scammers can also make links look like they lead to legitimate websites, and make emails seem to come from a different sender.
  • Avoid sharing. Don’t reveal personal or financial information in an email, and do not respond to email solicitations for this information. This includes following links sent in email. Be wary of any urgent instructions to take specified action such as “Click on the link or your account will be closed.”
  • Pay attention to a website’s URL. Hover over any links to see where they lead. Malicious websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different – but similar – domain.
  • Keep a clean machine. Having the latest operating system, software, web browsers, anti-virus protection and apps are the best defenses against viruses, malware, and other online threats.

If you question an email’s legitimacy, try to verify it by direct contact. Contact the company using information on your account statement – not information in the email. And, remember, NEVER open attachments, NEVER click links, and NEVER respond to emails from suspicious or unknown senders.

Wells Fargo asks you to forward the email to reportphish@wellsfargo.com.

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1 Comment

Filed under Scam alert

One response to “Report suspicious emails from Wells Fargo; phishing expeditions underway

  1. Mark Burrows

    Well, I have to be a little brutally bold here regarding your last suggestion in the dos’ and do nots’ list about operating systems. I am one of the people that is advocating that Microsoft consider running dual operating systems. One for those who have touch screen devices which Windows 8 is quite suitable and one that is better suited for those who have chosen not to have touch screen devices. I have suggested to Microsoft on several occasions that they extend Windows 7 or create a Windows 8 Desktop version eliminating all touch screen applications and giving back the traditional start button for the menu.
    They have basically responded that their concerns are only for the future. Of course being who I am, I had to tell them that we are not living in the future we are living in the present and it is not just millions but billions of people that have computers and using keyboards and familiar environments is a comfort zone for them. You take away that comfort zone and tell them they MUST adapt then, well you know as well as I do, you can only push people so far before they completely abandon and boycott your product.
    As I said, I have nothing against Windows 8, it is great on a tablet. I prefer Android on a phone which is Linux based. I have used Windows 8 on a laptop and even with my skills it was a difficult process to get around in a non touch screen environment even with the third party Start Button Menu application that Microsoft didn’t even think of. Then why would they? They are trying to encourage you to get a touch screen. So, now you get either a touch screen laptop or a touch screen monitor for you desktop and when you use it for media purposes, you will be constantly annoyed by the fact that you have to always clean it from finger prints and smears. Such things are not so noticeable on smaller screens such as smart or super phones, and not so bad on tablets, but laptop screens and monitors are much closer and when viewing High Definition material any smudge, smear, or particle becomes a blaring eye sore.
    I sincerely apologize that my comment is off topic, but it is one of the consumer battles that I am involved in. I fail to understand why Microsoft can not see the logic here. Jumping the gun is going to cost them dearly.

    Mark Burrows

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