Dont’ be fooled, there is nothing wrong with your Netflix account

Lookalike scams take legitimate business colors, logos and artwork and use them to fool unsuspecting victims. About six months ago, we blogged about a scam that used the logo in an email ruse of an “order cancellation notice.”

The scam email comes from an lookalike email address, such as, and has the subject line “Your Cancellation” and an order number. The email tells the recipient their “order has been successfully canceled” and provides a summary of the

In this case, Center for Ethics at Better Business Bureau director Erika Lehman blogs about the encounter she had with a lookalike email she received.

By Erika Lehman/ Center for Ethics at BBB
I received an email from “Netflix”  notifying me there’s a “problem with [my] membership.”  Yikes!  As a Netflix junkie, I was momentarily concerned, but my BBB training kicked in fast.  The email wasn’t from Netflix, and there isn’t a problem with my membership.  Rather, the email is a great example of phishing.
 Take a look at my notes below, and make sure you check these things whenever you receive an unsolicited email asking for your credit card information.

1 Comment

Filed under Outreach, Scam alert

One response to “Dont’ be fooled, there is nothing wrong with your Netflix account

  1. Mark Burrows

    Too easy and too funny. First clue. Dear member. If you have an account anywhere, no one would be so blatantly inconsiderate to refer to use as Dear Member. They will address you by your name. Then, I guess the author of this email did not have a spellchecker active because he or she could not correctly spell authorizing. The last thing is the highlighted redirect, well it is not a recognizable site direction it might as well just say “Click Here” instead they used Netflix/Payments. If you click it then you are redirected to a false sight that could have all the trimmings of the real McCoy but the information you provide will never reach Netflix, and both your identity and your credit card is at risk.
    Oh, one more. The email specifically says MasterCard, what if you use a different form of billing, such as a different credit card or have direct withdraw from your bank as I do.
    Also, Netflix users should be aware that Microsoft had a huge problem with it’s Windows Azure cloud. Netflix is a major client of Windows Azure. When the cloud had it’s glitch there was about a 12 hour down time and many non computer devices such as XBox and similar systems that can incorporate Netflix got zapped. During the down time, all kinds of vital information was just hanging out in cyberspace for anyone with the talent and ability to just pluck it out and use or sell to the highest bidder.
    My guess, but the looks of this email, all this person managed to garner was a list of email addresses of Netflix clients without the personal information.
    Anytime you receive something suspect, check your previous billing and contact the company directly and tell them what you received. Since you are calling them, they should ask you questions that will identify who you are. They may require you to send them a copy of the fraudulent email. Please do so. You have already protected yourself, now it is up to you to assist the company so they can build a pattern and with luck trace and track the culprit to the source.
    Most people will not bother, unless they get some kind or monetary reward or recognition. That’s their problem for being selfish and egotistic. The rest of us do things because we don’t want to see others caught up in scams and have their livelihood destroyed.
    So either help out or move on.

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