Telephone calls, faxes and email exchanges and the deal was done… or was it?
“It was like we opened the bill from MCI and looked at each other,” she says. “There were eight calls, with similar amounts and two various times.”
Kennedy and Lory Kleinsmith called the billing inquiries number seeking an explanation to the charges.
“The best explanation we could get was our service provider had had some difficulty and channeled the calls through MCI,” Kleinsmith says.
Kleinsmith and Company switched to CableOne nearly two years earlier.
“We’ve never had any dealings with MCI,” she says. “CableOne said there were no problems on those days.”
For $39.40, it doesn’t seem to be too much, but if they are billing a lot of businesses, it will add up. Kleinsmith said Kootenai Title received a similar invoice for $39.40.
“I contacted CableOne who handles our phone service, and they informed me that this is a nationwide scam,” she says.
BBB offers the following tips.
- Make sure accounts payable is vigilant in spotting solicitations that look like an invoice. Some lookalikes will state “This is not a bill.”
- Keep a list of all contracted vendors and businesses, including the name and phone number of each contact.
- Carefully check any bill or invoice from an unknown business. Contact the business to ask for documentation, dates of service, proof of delivery of goods and a reference number.
- Establish effective controls for paying invoices. Collect receipts or bills of sale from purchasers, and verify authorization of all invoices.