When Jeff came home to visit his 75-year-old mother in Idaho Falls during the 4th of July holiday, he was flabbergasted.
“They told her that she had several viruses on her computer,” he says. “She hadn’t been on the computer in over a month.”
But, a slick-talking James, from Techylink.com, had said that was all the more reason he needed to take control of her computer remotely and make the changes, since the viruses had just been sitting there.
“I just had to tell her, ‘Unplug that computer!’,” Jeff says. “I knew this was bunk.”
She’d already spent $309.95 for a service she did not need, and a follow-up service charge.
“We took it to a repair guy, and went to the bank,” Jeff says.
- Microsoft and other computer and software companies do not make unsolicited calls offering tech support.
- Do not follow the callers instructions. If you need tech support and don’t have a protection plan, contact a trusted computer or software company at a number you know to be valid. Contact BBB for a list of Accredited Businesses in this category.
- Never share personal information, such as bank account and credit card numbers, with anyone you don’t know who contacts you.