By Robb Hicken/ BBB’s chief storyteller
When Ruth, of Idaho Falls, received a survey from Medicare in her mailbox, she set it aside thinking that she’d get around to it sometime.
On May 6, a man called her on her cellphone as she was driving back to Idaho Falls. He identified himself as being with Medicare and said he’d help her complete the survey, since she’d not returned it. He said they could do it over the phone.
“He first asked for my social security number and my date of birth,” Ruth says.
They continued through the survey, answering each question until complete.
When she reached her home, she was piqued with curiosity and found her survey. She noticed that all the questions matched except she was not required to provided her SSN or DOB on the survey.
Medicare will never ask for your social security number of your date of birth over the phone, by email or fax. Individuals seeking Medicare must initiate the contact.
Ruth contacted Medicare on Monday afternoon where she learned that she was sent a survey, and no one from Medicare did followup calls since the surveys are optional.
BBB called the phone number Ruth captured (702-733-1437) and it rang 10 times before being disconnected.
BBB reminds people to only give personal information to doctors or other providers approved by Medicare. If you feel there are problems, you can always call Medicare directly 1-800-MEDICARE or call your provider.