The email clearly reads that a $19.96 monthly bill was not going to be paid because the order was made from an unknown IP address.
“I have no idea what this is regarding,” says Kerry Lindorfer, of Boise, “and, to my knowledge I did not got to a ‘hostgator’ site.'”
The message, supposedly sent from the HSBC, prompted Lindorfer to open an attached zip folder attached to the email: “Please download attachment file and complete the form to cancel the payment.”
STOP RIGHT THERE – never open a file in an email from a source you do not know. AND – never complete forms.
Lindorfer was right to question this email.
When BBB opened the file it discovered the site had been shutdown by as a forgery website with the intent to steal your personal information.
If you get an e-mail that warns you, with little to no notice, that an account – bank card, bank account, phone or other service – will be shut down unless you reconfirmed your billing information, do not reply or click on the link in the e-mail. Instead, contact the company referenced in the e-mail using a telephone number or website address you know to be genuine (because it seems on a billing statement, for instance).
Avoid emailing personal and financial information.
If you have determined the web site to be legitimate and do decide to give financial information, look for the “lock” icon on the browser’s status bar. It signals that your information is secure during transmission.
BBB says if it reads “HTTPS” instead of “HTTP” then it’s a secure datastream. This, however, does not guarantee data privacy, so be wise about sending data over the Internet.
Lindorfer didn’t open the zip, but rather sent it to email@example.com.