Trial membership leaves one-time OurTime.com user sour; read fine print

By Robb Hicken/ BBB’s chief storyteller

When Nicolette, of Boise, started to hear of the experiences others were having in finding friendship online, she wasn’t going to get involved.

She dabbled here and there, looking at sites before going to OurTime.com, a site for people over 50 years of age. Curiosity overcame her, and she accepted  a free offer, and register for a one-month trial period.

“I was under the impression that I was signing up for a one-month trial period for $12.00; instead, I was charged $81.93 for 6 months – even though I cancelled my membership one week later,” she says.

More singles are turning to online dating services to find potential mates. BBB cautions those considering an online dating service, keep in mind that all services are not created equal. But, if you choose wisely, you could have a rewarding experience.

While some online services offer browse and search at no charge trial, sign up with caution. Be sure to check the company at BBB.org. Also, be sure you understand all terms of the contract before you “click” the send button. And, know what your recourse is if you are dissatisfied with the service.

Know what you can reasonably expect from the service balanced against the investment you will be making. Matchmaking  services do not come cheaply. The fees can range anywhere from $4,000 to as much as $25,000.

Nicolette says, “I contacted them and they told me I had not read the agreement closely enough. This may be true, but I feel it was a ‘hidden’ contract and outlandishly unfair.”

When considering a dating service, BBB recommends:

  1. Read and understand all the terms and conditions of the contract or agreement. In most cases, once the contract is signed, it is binding. If there is a cancellation period, understand the conditions for cancellation.
  2. If there is high pressure to decide immediately, that may be a sign to consider the offer more carefully.
  3. How does the dating service match you with other singles?
  4. What is the company policy if you are dissatisfied with the service?

In addition, start by selecting a site that seems likely to attract the type of person you want to meet. Also, look for a site that enforces behavioral standards and provides a respectful and supportive environment.

Match.com was established in 1995. It is an accredited business with BBB and has an A+ rating. It is affiliated with OurTime.com.

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2 Comments

Filed under News You Can Trust

2 responses to “Trial membership leaves one-time OurTime.com user sour; read fine print

  1. I read this piece of writing fully on the topic of the difference of latest and earlier technologies, it’s amazing article.

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