Power customers getting calls from ‘electric company’ are fraudulent

By Robb Hicken/BBB’s chief storyteller

Ken Schmidt, manager of La Casita in Twin Falls, cut the potential scammer short when asked about his power bill.

“He said there was going to be a disruption of power to the restaurant due to a lack of payment,” he says. “I knew that couldn’t be right.”

La Casita Mexican Restaurant on S. Park Avenue West is a family owned business. Schmidt say she takes care of the bills and knew the utility bill were paid. When the caller demanded  he pay with a credit card, Schmidt became flustered.

“I asked him to tell me the what my last month’s bill was,” he says. “When he couldn’t do so, he hung up.”

Idaho Power confirmed they’d received calls from throughout the Treasure and Magic valleys from mostly Hispanic customers who were concerned that their power was going to be disrupted if they didn’t pay immediately.

IP corporate communications specialist Kevin Winslow says some customers provided payment and others gave out personal information, which is totally contrary to Idaho Power policies.

Idaho Power always offers customers written notice,” he says.

He says specialists can take calls from anyone who receives a call like this, and warns customers to never give out their personal or financial information.

 

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1 Comment

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One response to “Power customers getting calls from ‘electric company’ are fraudulent

  1. Pingback: Collection scam targets Idaho utility customers | snakeriverBBB

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