BBBs across the country are being inundated with calls from consumers complaining about an increase in annoying “robocalls.”
The callers use automated dialers that can place thousands of calls per minute. The phone numbers they call may come from lists the companies bought or may be randomly generated by the auto-dialers.
Robocalls often use a technology called “spoofing” to disguise the originating phone number. Most, if not all, calls violate the Do Not Call Registry. (Idahoan is trying to put an end to robocalls)
Common products being peddled on these calls are offers to cut credit card interest rates and offers free home security systems. The automated messages are often deceptive and/or use scare tactics, claiming that:
- They’re calling for the consumer’s credit card issuer.
- A government program allows them to cut credit card interest rates.
- There have been burglaries in the neighborhood and they’re calling for the police or homeowners’ association.
The call generally instructs you to press 1 to be connected to a live representative or 2 to be deleted from the call list. Many of the people who opt to speak to a live representative end up being convinced to divulge credit card information to enroll in a debt relief program or to pay upfront fees for services. They usually get little or nothing in return for any charges they authorize and may get hit with one or more unauthorized charges.
There is very little that consumers can do to stop these calls. The Federal Trade Commission (FTC) has had some success in shutting down robocall’s operations; however, it’s even been stymied in its efforts to put an end to these calls. The FTC convened a summit of experts to explore creative ways to stop the calls and even offered a $50,000 prize to an individual, group or small company that can come up with a solution.
- Hang up immediately on any robocall offering reduced credit card interest rates or home security systems, unless you are certain it’s from a current provider or is a legitimate offer.
- Do not press any numbers while on the call as that may simply confirm to the people originating the call that they’ve reached a valid phone number.
- Do not press 2 in the hopes of being deleted from the call list.
- Do not press 1 to listen to the offer or speak to a representative.