Mike Wallace knows a little about the computer scam that’s going on around the Snake River Region. As the owner of The Computer Guy of Idaho, he gets calls every day.
“We’ve seen a lot of people who are concerned that they have a virus on their computer because of the call they received,” he says. “Fortunately, a majority of them are savvy enough to know not to give out personal or financial information.”
According to a Microsoft survey, 16% of their product users have received such phone calls. You can get one too, not necessarily from “Microsoft techies”, but from fake Apple, Samsung, Google reps, etc.
Some organizations cybercriminals claim to represent include:
- Windows Helpdesk
- Windows Service Center
- Microsoft Tech Support
- Microsoft Support
- Windows Technical Department Support Group
- Microsoft Research and Development Team (Microsoft R & D Team)
Go directly to your service provider. If you are concerned your computer may be exposed to viruses or other security threats, contact your service provider directly. Some providers offer free tools that can help detect and remove viruses.
Install virus detection. To help protect your computer from viruses make sure you have virus detection software installed on your computer. This software can also help show if a virus appears on your computer.
Don’t trust odd calls. Never give out personal information, over the phone, to someone you don’t know. Regardless of the claims made by a caller, if you didn’t make the call yourself and trust the person on the other end of the phone – don’t share your personal information!