Don’t be fooled; fake postal deliveries look real

By Robb Hicken/ BBB’s chief storyteller

The tag has everything on it – USPS logo, UPC bar code, correct spelling good grammar, and a click-through.

“Unfortunately we failed to deliver the postal package you have sent on the 27th of October in time, because the recipient’s address is erroneous. Please go to the nearest UPS office …” it states.

What? Wasn’t this from the USPS?

Boise resident Nancy Hansen’s reaction was completely accurate. “We do send package through USPS and through UPS, but we did not send one on the 27th.”

The email address suggests that if you have questions, write to On examination, the email is “” There’s an extra ‘u.’ When an internet search is done, it redirects to which is the real United States Postal Service website. Email is undeliverable to the address.

“I’m assuming if I’d clicked on the ‘print shipping label’ button, it would have allowed access to my computer,” she asked when she called BBB.

A quick call to the local UPS store, prompted this response: “We do not recognize this type of label, so we suggest that you contact the local UPS HUB at 116 N 42nd st [Boise], or call the main post office and give them the label number which is the very long number at the bottom of the label to see if it is valid.”

The label has 30 digits on the UPC bar code and is too long for anything the USPS uses, Postal Inspectors told BBB.

This is a SCAM email!

Some postal customers are receiving fictitious emails about a package delivery or online postage charge.  The emails contain a link or an attachment that, when opened, installs a malicious virus that can steal personal information from your PC.

“The email claims to be from the U.S. Postal Service and contains fraudulent information about an attempted or intercepted package delivery or postage charge. In the email, you are instructed to click on a link, open an attachment or print a label,” the statement reads.

But Postal Inspectors warn: Do not click on the link or open the attachment! This is a phishing scam.

Phishing attacks use phone, fax, mail, email or malicious websites to ask for personal information by posing as a trustworthy organization.

BBB reminds:

  • DO NOT give sensitive information – personal or financial – to anyone unless you are sure they are indeed who they claim to be.
  • DO NOT give access to electronic information – via unknown links,  emails or advertisements.

For routine SPAM (i.e. advertisements, commercial content, social media) the best course of action is to delete the message.


1 Comment

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One response to “Don’t be fooled; fake postal deliveries look real

  1. Mark Burrows

    Lucky for me, that scam won’t phase me since I live in Canada. US Postal does not deliver here. Oh I get plenty of packages that are marked US Postal because I do a lot of online purchasing, But Canada is a slow and painful process. First everything hits Canada Customs where they open up packages check them out, scan them, and who knows, play around with them. But they are very good at repackaging and then they hand them off to Canada Postal Service. Now, these guys are stout, devoted, people who will deliver the mail rain, snow, or sunshine. The question is, when. They have to be the slowest postal service on the planet. It is hit or miss whether I get a package delivered to my apartment or not. Some times they just get lazy and slip in the, could not contact, cardboard notice and I have to wander down to the local post office to retrieve my parcel. The staff there also move at a snail’s pace. Yet as Canadians we grin and bare it and while we stand in line ups we strike up conversations with people next to us and chat about this and that to pass the time while the line lessens.
    Still, anytime I order something, I am given a tracking number. This allows me to monitor the progress of my package.
    If I received an email that did not have such a tracking number, I would know immediately it was fraudulent. Bar codes and associated numbers are not tracking codes. Those are for internal use only to document items in and out, such as inventory, ordering, and arrival thereof for the businesses, not for consumer use or purpose.

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