Don’t panic, your ACH payment has NOT been rejected

By Robb Hicken/ BBB’s chief storyteller

Mary Pond of Boise didn’t panic when she received an email claiming that her ACH Payment had been rejected.

The email, from ACH Network Rules Department in Herdon, VA, claimed that her direct deposit software was out of date.

“This is the second fraud email I have received regarding a Direct Deposit ‘disallowance,'” she says.

ACH stands for Automated Clearing House, a federally regulated network that allows U.S. financial institutions to electronically send money back and forth. The network is governed by the National Automated Clearing House Association (NACHA) – operated by the Federal Reserve and Electronic Payments Network.

ACH provides a more efficient payment method than traditional paper checks and eliminates the need to get a credit card number.

In this email, it asks the recipient to check out the details of the “disallowance” with a link.

When you call the phone number, 703-561-1100, it rings to an answering machine. When you try the website (, it isn’t allowed to open because it’s a lookalike address. The website is for the Electronic Payments Association, an official organization that manages the development, administration, and governance of the ACH Network, the backbone for the electronic movement of money and data.

In a news release, NACHA states it had been entwined in a fraud and phishing scam. READ IT

The association’s statement: “The ACH Network serves as a safe, secure, reliable network for direct consumer, business, and government payments, and annually facilitates billions of payments such as direct deposit and direct payment.”


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