BBB Warns of Microsoft Phone Scam

The growing number of computers per household all over the world gives scammers a variety of fraud opportunities.

A recent telephone scam has criminals calling every house number they can, claiming to be Microsoft technicians. They offer “free security checks.” Once they get the victim’s trust, they get them to log into their computers, and either allow the scammers remote access to the computer or trick the victim into giving away a credit card number.

According to a Microsoft survey, 16% of their product users have received such phone calls. You can get one too, not necessarily from “Microsoft techies”, but from fake Apple, Samsung, Google reps, etc.

Some organizations that cybercriminals claim to represent include:

  • Windows Helpdesk
  • Windows Service Center
  • Microsoft Tech Support
  • Microsoft Support
  • Windows Technical Department Support Group
  • Microsoft Research and Development Team (Microsoft R & D Team)

BBB advises consumers to protect themselves from scammers attempting to use their computer by doing the following:

Go through your service provider directly. If you are concerned your computer may be exposed to viruses or other security threats, contact your service provider directly. Some providers offer free tools that can help detect and remove viruses.

Install virus detection. To help protect your computer from viruses make sure you have virus detection software installed on your computer. This software can also help show if a virus appears on your computer.

Don’t trust odd calls. Never give out personal information, over the phone, to someone you don’t know. Regardless of the claims made by a caller, if you didn’t make the call yourself and trust the person on the other end of the phone – don’t share your personal information!

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4 Comments

Filed under News You Can Trust

4 responses to “BBB Warns of Microsoft Phone Scam

  1. Thank you for the heads up! I also read about this fake Microsoft Scam reported at http://www.callercenter.com and it’s alarming that despite all the reminders and tips against possible fraud, there are still some who get victimized by the scammer. It’s either they wired money to the scammers or disclosed their credit card information over the phone. So let this be an additional warning. When the scammers already have your money, by then, it would be impossible to retrieve. It’s as good as gone. So before you give them anything, think hard. Be skeptical. It’s better to be safe than sorry.

  2. Nice heads up on this. Thank you! I am still wondering however when someone is going to give us the “heads up” on the BBB and the scam operation they’re running. They are just a bit hypocritical if you ask me.

  3. Some providers offer free tools that can help detect and remove viruses. To help protect your computer from viruses make sure you have virus detection software installed on your computer. So let this be an additional warning. They are just a bit hypocritical if you ask me. Mudd and was very impressed with both the work performed and professionalism of the owner Brian .

  4. Pingback: ‘Unplug that computer!’ son tells mom after Microsoft scammers take control | snakeriverBBB

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