Here’s what BBB is hearing

By Robb Hicken/ chief storyteller

Consumer savvy, smart shopping and common sense all had a great year, according to Better Business Bureau. Consumers asked BBB for help more than 103 million times in 2011, up from 87 million in 2010 and the highest rate in the organization’s 100-year history. Conversely, filings of formal complaints against businesses were down across the U.S. and Canada; 927,000 in 2011 compared to just over one million in 2010. Read more on this national article here.

More people than ever check with BBB in making informed decisions and there were actually fewer complaints lodged against businesses. This is good news.

Locally

In the Snake River Region, we’re seeing Business Opportunity continues to receive the most attention, which may be granted due to the economy. A large number of people also are complaining about Internet Shopping.

MOST COMPLAINTS

Business Opportunity Internet Shopping

Financial Services

Auto Repair & Services

Auto Dealers/used cars

Auto Dealers/new cars

Real Estate Management

Health Clubs

Restaurants

Collection Agencies

The number of business inquiries

MOST INQUIRED

Heath & Air Conditioning

Auto Repair & Service

Construction & Remodeling

Roofing Contractors

Property Management

Painting Contractors

Credit Repair Services/no fee

Auto Dealers/new & used

Remodeling Services

Auto Dealers/used cars

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