While corporations are supposed to work like well-oiled machines – communication continues to be a cog that fouls things up.
During the past week, BBB received a phone call about a possible “systems slam.”
Seems Boise-resident Michael Alb was told his security system needed to be updated, and that a new chip would be sent to him. He contracts with Security Networks, a national company that specializes in the sale, installation, maintenance and monitoring of commercial and residential security systems.
“They wanted to set up an appointment to install the chip they were sending,” he says.
He took down the caller ID number, and Googled it to find it went to a different company: SpeedWire Inc.
Seems SpeedWire does security systems as well. It spooked Alb, so he called his Security Networks representative, who informed Alb that “they were not scheduling upgrades in the area.”
He called the BBB, to check out both companies, and pass along information.
When contacted by BBB, Security Networks spokeswoman Ariel Erickson explained SpeedWire had been subcontracted to contact, schedule and install an upgrade, however, the memo to the region had not been shared appropriately.
This was an investigation of simple miscommunication.