We’ve moved to bbbhelp.com


EDITOR’S NOTE: We’ve taken Better Business Bureau’s blogs under one website: BBBhelp.com.  This new site hosts the four wordpress.com sites to make it easier to navigate, gain access to www.bbb.org, bbbASAP.com, business reviews, YouTube posts and audio posts.

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Filed under News You Can Trust

AT&T confirms hackers took Social Security and call records


People outside of AT&T Mobility accessed an unknown number of customer Social Security numbers and call records, AT&T has confirmed to PC World.

Between April 9 and April 21, hackers infiltrated at least 500 customer records. It was disclosed to California regulators because of the size of the information theft.

“We recently learned that three employees of one of our vendors accessed some AT&T customer accounts without proper authorization,” the company said in a statement. “We have taken steps to help prevent this from happening again, we are notifying affected customers, and we have reported this matter to law enforcement.”

No other information on the incident was provided by AT&T. Read more …

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Western Auto Sales ordered to change collection practices; pay fines


Western Auto Sales LLC a Boise auto dealer has agreed to change its business practices after being confronted by the Attorney General’s Consumer Protection Division.

Consumer Protection Division received consumer complaints about the auto dealer from a mentally impaired consumer who alleged that Western Auto Sales misled him during the sale of a car, while another consumer claimed deception in Western Auto Sales’ transfer of a motor vehicle service contract. A third consumer complained that, during the repossession of his car, Western Auto Sales’ agent threatened to arrest him and harassed his wife at her workplace.

Western Auto Sales satisfactorily resolved the consumers’ complaints and, under the terms of the agreement with the AG’s office, are prohibited from engaging in harassing debt collection or repossession acts or practices. Among other mandates, the agreement also requires Western Auto Sales to:

  • review its Internet website advertising and make all required changes to make sure its advertising complies with state and federal law;
  • comply with the Idaho Motor Vehicle Service Contract Act in the sale of its motor vehicle service contracts; and
  • show all material terms and conditions on the receipt of a free motor vehicle service contract with the purchase of a car.

Western Auto is also required to reimburse the Attorney General Office for its attorney’s fees and investigative expenses, Western Auto Sales paid $950 to the office. If the auto dealer fails to comply with the agreement, it is subject to a $15,000 civil penalty.

– Kriss Bivens Cloyd, AG’s office

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USPS warns of scam using its name


The United States Postal Service is warning residents about fake emails using their name. The messages claim to be alerts about an undelivered package, but they really carry a virus.USPS logo
How the Scam Works:

You receive an email message that appears to be a shipping notification. It says that the postal service has been unable to deliver your package. To claim it, you just need to download the attached confirmation form and take it to your local post office.

But when you click on the file, you find that it isn’t a receipt after all. It’s really a virus! Typically, these viruses phish for personal and banking information on your machine.

Like all scams, this one has many variations. Victims have reported receiving phone calls also claiming to alert you to an undelivered package. Instead of a virus, scammers try to phish for personal and banking information. The scam isn’t even limited to the USPS; Canada Post was targeted by a similar scam.

Tips to Avoid Email Scams:

Spot common email scams by following these tips:
    • Don’t believe what you see. Scammers make emails seem to come from a reputable source. Just because it looks like an “@usps.com” address does not mean it’s safe.
    • Be wary of unexpected emails that contain links or attachments. As always, do not click on links or open the files in unfamiliar emails.
    • Beware of pop-ups. Some pop-ups are designed to look like they’ve originated from your computer. If you see a pop-up that looks like an anti-virus software but warns of a problem that needs to be fixed with an extreme level of urgency, it may be a scam.
    • Watch for poor grammar and spelling. Scam emails often are riddled with typos.
    • Immediate action is necessary. Scam emails try to get you to act before you think by creating a sense of urgency. Don’t fall for it.

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Filed under Scam alert