Don’t fall for debt consolidation ploys, if you didn’t ask for them

By Robb Hicken/ Chief Storyteller

JACKSON, Wyo. –  A couple here received an official looking letter with what appeared to be a seal of the United States of America and a presorted firsts class postage meter.

“U.S. mail: The enclosed documents are intended solely for the addressee” made it even more official looking. The proposal was from a debt consolidation company,

but the play was the same, get the consumer to think it was an official government program. The couple was curious because in the fine print, it read: ”The 2010 U.S. Stimulus Plan provides U.S. citizen’s the ability to claim pending benefits set aside through this Benefits Resolution Plan. This certified notice acts as final opportunity to claim said benefits set to expire 2/24/2012.”

The couple was right to question the company and its legitimacy and whether or not they need to be involved with the company. BBB called and was told the company was Credit Card Education Services, and the letter was postmarked from Sacramento, Calif.

People should remember there are specific laws governing the debt elimination, consolidation and settlement industry in all states. Best check with the state’s attorney generals office to see if there are nay violations, and what the laws are.

Here’s what BBB offers:

Debt Negotiation/Settlement Debt negotiation companies claim that they will negotiate with a consumer’s lenders to lower the total amount of debt owed for an upfront fee. Unfortunately, some consumers who paid for debt negotiation services found out that the company never contacted their lenders. Instead, the firm took the consumers’ money and disappeared as a business. Another caution is for consumers to keep talking directly with their lenders and not succumb to the belief that debt negotiation companies have everything under control. Too often consumers end up slipping deeper into debt. Relying on debt negotiation firms could also put a dent in a consumer’s credit report.

Debt Consolidation Debt consolidation companies offer to group together various debts allowing the debtor to make one lower payment to the company, rather than many payments to the different lenders. While debt consolidation can make paying monthly bills more manageable, consumers should be aware that some companies tack on high fees and charge exorbitant interest rates. These mean the consumer is paying much more in the long run for the convenience of a single, reduced monthly payment.

Debt Elimination Companies that offer debt elimination rely on many different schemes, but they all hinge on the notion that credit lines are illegal. Debt elimination companies typically provide, for an upfront fee, a document for the lender that supposedly absolves the consumer of the debt. Unfortunately, the document has no bearing whatsoever on the debt owed and consumers paying for such services have found that they’ve wasted money on a debt elimination scheme that would have been better spent on actually paying back their debts.

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BBB phishing scams get mean, offensive

By Robb Hicken/ Chief Storyteller

More vicious, damaging and offensive are the latest round of phony BBB-tagged emails making their way to businesses – both accredited and non-accredited.

Many businesses, locally and across the country, report receiving emails from the fake BBB that claim complaints need to be reviewed or the BBB needs additonal information. The email instructs the business to click to a complaint and respond, but it is nothing more than a phishing scam.

 This round,  looks something like this.

“Valued small business owner, we have obtained several complaints about your company alleged participation in home renovation scam. You are asked to provide response to this complaint within 28 days. Absence of the necessary feedback will result in cancellation your Better Business Bureau rating and probable withdrawal of your BBB accreditation status.”

And then there was this one:

 ”Dear business owner, we have received an online tip about your company alleged participation in check cashing and Money Order Scam. “

And, BBB in Texas Panhandle received this one this morning as well, but the subject line read: “Dear business owner,  a complaint has been filed against our company accusation of racial discrimination practices.”

The primary RED flags in the emails are:

  • The web address for the link in the email does not contain the BBB’s domain name – ___.bbb.org
  • The grammar in the email is awkwardly.
  • The address in the email is not the local BBB.

If you receive similar emails, the BBB has this advice:

  • Do not click on any links in the email because you could download a virus.
  • Forward the email to phishing@council.bbb.org so that the BBB can analyze it to determine where it originated from.
  • Delete the email from your inbox and your junk mail and deleted items folders.
  •  Run your anti-virus software to scan your computer system for viruses that the email may have planted in your computer to find bank account and credit card information.
  • Review your bank accounts and credit card statements frequently to check for unauthorized charges.

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BBB sponsors NASCAR driver

On Saturday, February 25th, Reed Sorenson will drive the Better Business Bureau Chevrolet #52 in the NASCAR Nationwide Series race, beginning at noon EST.

BBB Central Florida sponsored the Better Business Bureau Chevrolet #52, with driver: Reed Sorenson, in Saturday’s Nationwide 300 race at the Daytona International Speedway.

“We chose to brand the vehicle and all signage as Better Business Bureau (BBB) alone instead of specifying ‘BBB of Central Florida’ so that all BBBs nationwide have the opportunity to promote the #52 car to their ABs and communities,” said Holly Salmons, vice president in Florida.

The hood and quarter panels will have BBB advertising as well as the pit wall.

So set your DVRs to record and cheer on the Better Business Bureau Chevrolet #52 on Saturday!

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